Operating Principles

Principles

The Association is committed to campaigning for best practice in financial services through its comprehensive principles which provide a framework for compliance and customer redress

Operating Principles

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Transparency


Provide transparent information that allows customers to make educated financial decisions

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Responsibility


Provide financing to businesses that can reasonably demonstrate

the affordability of their financial obligations

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Fairness


Be truthful and fair in dealings with customers

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Security


Ensure all reasonable steps are taken to protect sensitive information and the customer from fraud and other malicious misuse of their information